Support
Help with the Logpulse app for iPhone.
Email us
We reply within 2 business days, usually sooner. Tell us your iPhone model and what you were doing when the problem happened.
Common questions
How does the free trial work?
Logpulse starts with 1 week free. You confirm it with your Apple ID, and Apple charges the plan you chose when the week ends unless you cancel at least 24 hours before. Each Apple ID gets one free trial.
How do I cancel Pro or my trial?
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Tap Logpulse Pro, then Cancel Subscription.
You keep Pro until the end of the period you've paid for, or the end of your trial. You can also get there from Logpulse: the gear on the You tab, then Manage subscription.
Can I get a refund?
Payments go through Apple, so refunds do too. Request one at reportaproblem.apple.com. We can't issue refunds ourselves, but email us if something went wrong and we'll help.
I got a new phone. How do I get Pro back?
Sign in with the same Apple ID, open Logpulse, tap the gear on the You tab and choose Restore purchases.
How does the coach work?
Open it from the Coach card on Today. Every Monday it checks your logged food and weigh ins and suggests new calorie and macro targets, which you can accept or skip. You can also ask it what to train, what to eat next or how your week is going. On iPhones with Apple Intelligence it writes answers with Apple's on device AI; on other iPhones it uses the built in coach. Either way, nothing leaves your phone. To set up a training program, go to Plan, then Workouts.
Voice logging got something wrong
Say the amount and the food together, for example "300 grams of chicken breast" or "two eggs and a banana". Tap any entry on the Today screen to fix it or delete it. Voice works best in a quiet spot.
Steps or workouts aren't coming through from Apple Health
- Open the Health app, tap your picture, then Apps (or Privacy, then Apps).
- Tap Logpulse and turn on Steps, Workouts and Weight.
- Open Logpulse again. It catches up each time it opens.
Where is my data kept, and how do I delete it?
Everything you log stays on your iPhone. Delete single entries by tapping them. To erase everything, go to Settings (the gear on the You tab) and tap Delete account, or delete the app. Read the full Privacy Policy.
I'm a personal trainer. Can my clients get a code?
Yes. See the trainers page and get in touch.
Is Logpulse medical advice?
No. Logpulse gives general estimates of calories, macros and weight trends. Talk to a doctor or dietitian before big changes, especially if you have a health condition.